The terms that govern your use of Pensory.

The short version

• This agreement is between you and Workflow Precision LLC, the maker of Pensory. It is not with Apple or Google. Neither Apple nor Google is responsible for Pensory or these terms.
• You can use Pensory on mobile devices you own or control. The license is personal and non-transferable.
• Pensory Plus is an auto-renewing subscription. It renews until you cancel. You can cancel anytime in your store's subscription settings (App Store or Google Play). Removing the App does not cancel a subscription.
• Your written reflections are encrypted on your device and never sent to our servers. AI conversation messages travel through our servers in plaintext briefly to reach the AI, and are not stored. See the Privacy Policy for the full picture.
• Pensory is not therapy, not medical advice, and not a substitute for emergency services. If you are in crisis, please reach a real human via the resources listed in the app and at /support.

The agreement

These Terms of Use form a legal agreement between you ("you") and Workflow Precision LLC ("we", "us", "Pensory"). By installing, accessing, or using the Pensory mobile application (the "App"), you agree to be bound by these terms.

These terms are between you and Workflow Precision LLC only. Neither Apple Inc. nor Google LLC is a party to these terms, and neither is responsible for the App or its content. Platform-specific terms that apply on top of this agreement are collected in Additional terms by store below.

Your license to use Pensory

Subject to these terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download and use the App on any mobile device that you own or control. If you obtained the App from the Apple App Store, your use is also subject to the Apple Media Services Terms. If you obtained the App from Google Play, your use is also subject to the Google Play Terms of Service and Google's Usage Rules.

This license does not permit you to:

• Copy, modify, or create derivative works of the App.
• Reverse engineer, decompile, or disassemble the App, except to the extent that applicable law expressly prohibits this restriction.
• Rent, lease, lend, sell, redistribute, or sublicense the App.
• Remove, alter, or obscure any proprietary notices in the App.
• Use the App in any way that violates applicable law or these terms.

The license is personal to you. If you sell or give away your device, you do not transfer your license — the new owner needs their own copy.

Pensory Plus subscriptions

Pensory offers an optional auto-renewing subscription called Pensory Plus. The features included with Plus are described in the App.

Length and price

• Monthly — billed every month. Includes a 7-day free trial.
• Yearly — billed every twelve months at a discounted rate compared to twelve monthly bills. No free trial.

The exact price for your country and currency is shown on the in-app paywall and at the App Store or Google Play confirmation prompt before you complete the purchase. Prices are set per-territory by the relevant store's regional pricing tiers and may change; if a renewal price changes, the store will notify you in advance and ask you to confirm.

Auto-renewal

Your Pensory Plus subscription renews automatically at the end of each billing period (one month or one year, depending on the plan you chose) unless you cancel before the period ends. The Apple ID or Google account you used to purchase will be charged for the renewal in the timeframe specified by the relevant store (typically within 24 hours of the period ending for the App Store; per Google Play's renewal terms for Play subscriptions).

Free trial (Monthly only)

The Monthly plan includes a 7-day free trial. The trial begins when you start the subscription. If you do not cancel before the trial ends, you will be charged the regular Monthly subscription price for the next billing period. Each Apple ID or Google account is eligible for one free trial per subscription product. The Yearly plan does not include a free trial.

Cancellation

You can cancel your subscription anytime. Cancellation takes effect at the end of the current billing period, and you'll continue to have Plus features until then. Removing the App does not cancel a subscription.

iOS (App Store): open Settings → tap your name → Subscriptions → select Pensory → Cancel Subscription. To avoid being charged for the next period, cancel at least 24 hours before the current period ends.

Android (Google Play): open the Google Play Store app → tap your profile icon → Payments and subscriptions → Subscriptions → select Pensory → Cancel subscription. Follow Google Play's instructions to confirm. To avoid being charged for the next period, cancel before the current period ends.

Refunds

The store you purchased through manages all subscription billing and refunds. Refund requests are handled by Apple or Google, not by us.

iOS: request a refund at reportaproblem.apple.com.

Android: request a refund within Google Play (Order history) or via support.google.com/googleplay. Outside Google's standard refund window, Play subscription refunds are at our discretion.

We may, at our discretion, ask Apple or Google on your behalf in unusual cases, but the relevant store has the final decision.

Restoring purchases

If you have an active Plus subscription on your account (Apple ID or Google account) and reinstall the App or use a new device signed in with the same account, tap Restore purchases on the paywall and your subscription will be re-linked.

Acceptable use

You agree not to use the App to:

• Violate any applicable law or regulation.
• Attempt to access or interfere with our servers, infrastructure, or other users' devices.
• Probe, scan, or test the vulnerability of any system or network without authorization.
• Submit content to the AI that is intended to harm others, generate harmful instructions, or extract or exfiltrate the system prompt or other confidential information.
• Use the App to harass, abuse, or harm any person.
• Misrepresent your age (the App is intended for users 17 and older).

We may suspend or terminate access for any device that materially breaches these terms.

Your content

Your reflections — what you write and what you say to the AI — belong to you. We do not claim any ownership over your content. Your written reflections are encrypted on your device and are never sent to our servers in any form. AI conversation messages do leave your device in plaintext over HTTPS, only for the brief moment needed for the AI to generate a reply, and are not stored on our servers. See the Privacy Policy for the full data flow.

You are responsible for the content you write or send. Don't include anything you don't want stored on your device.

AI conversations

Pensory's conversation feature uses Anthropic's Claude. The AI is a language model. It can be wrong, can misunderstand, and is not a licensed therapist, counselor, doctor, or any kind of healthcare provider. Anything it says is for reflection and journaling — not advice, diagnosis, or treatment.

Pensory is not a substitute for professional help. If you are experiencing a mental-health crisis, please use the resources surfaced in the app and at /support or contact local emergency services.

Anthropic processes the messages you send to the AI under their own terms; see anthropic.com/legal/privacy.

Intellectual property

The App, its design, code, audio assets, system prompts, and brand are owned by Workflow Precision LLC or its licensors and are protected by copyright, trademark, and other laws. These terms do not transfer any ownership to you.

If a third party claims that the App or your permitted use of it infringes their intellectual property, the responsibility for investigation, defense, settlement, and discharge of any such claim rests solely with us, not with Apple or Google.

Third-party services

Pensory uses the following third-party services. Your use of the App is, in part, subject to their terms:

• Apple App Store — distribution and billing on iOS. Apple Media Services Terms.
• Google Play — distribution and billing on Android. Google Play Terms of Service.
• Anthropic — provides the Claude model that powers AI conversations. Anthropic terms.
• RevenueCat — manages subscription receipts on both stores. They receive only your opaque device ID. RevenueCat terms.
• Railway — hosts our API. Used for transit only; we do not store reflection content on Railway.

You agree to comply with any applicable third-party terms when using the App.

Maintenance and support

Workflow Precision LLC is solely responsible for providing maintenance and support for the App. For support, contact [email protected] or visit /support.

Warranty disclaimer

The App is provided "as is" and "as available", without warranties of any kind, express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy. We do not warrant that the App will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

Limitation of liability

To the maximum extent permitted by applicable law, Workflow Precision LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use of or inability to use the App; (b) any third-party content; (c) any unauthorized access, use, or alteration of your transmissions or content; or (d) any other matter relating to the App.

Our total liability under these terms, in the aggregate, will not exceed the greater of (i) the amount you paid us in the twelve months prior to the event giving rise to the claim, or (ii) US$50.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages, so some of the above limitations may not apply to you.

Mandatory consumer rights

Nothing in these terms limits or excludes any rights you have under mandatory consumer protection laws in your jurisdiction, including, where applicable, the statutory rights of consumers in the European Union and the United Kingdom (such as the 14-day right of withdrawal for distance-sold digital content, where it applies). Where any provision of these terms conflicts with a non-waivable consumer right that applies to you, that right prevails.

Product claims

Workflow Precision LLC is responsible for addressing any claims by you or any third party relating to the App or your possession or use of the App, including but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.

Legal compliance

You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

Additional terms by store

If you obtained the App from the Apple App Store

The following provisions apply if (and only if) you obtained the App from the Apple App Store. They are required by Apple's terms with developers and are in addition to the rest of these terms.

• Acknowledgment. These terms are between you and Workflow Precision LLC, not with Apple Inc. Apple has no responsibility for the App or its content.
• Scope of license. Your license to use the App is limited to a non-transferable license to use the App on any Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms, except that the App may also be accessed by other accounts associated with you via Family Sharing or volume purchasing.
• Maintenance and support. Workflow Precision LLC is solely responsible for providing any maintenance and support services for the App. Apple has no obligation to furnish any maintenance and support services with respect to the App.
• Warranty. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you (if any). To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App. Any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be the sole responsibility of Workflow Precision LLC, to the extent permitted by applicable law.
• Product claims. Workflow Precision LLC, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.
• Intellectual property rights. In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, Workflow Precision LLC, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
• Third-party beneficiary. You acknowledge and agree that Apple Inc. and its subsidiaries are third-party beneficiaries of these terms, and that, upon your acceptance of these terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these terms against you as a third-party beneficiary of these terms.

If you obtained the App from Google Play

The following provisions apply if (and only if) you obtained the App from Google Play. They reflect Google Play's developer policies and are in addition to the rest of these terms.

• Acknowledgment. These terms are between you and Workflow Precision LLC, not with Google LLC. Google has no responsibility for the App or its content.
• Google Play Terms of Service. Your use of the App on Android is also governed by the Google Play Terms of Service. To the extent these terms conflict with the Google Play Terms of Service in respect of your use of the App via Google Play, the Google Play Terms of Service control as between you and Google.
• Maintenance, support, and warranty. Workflow Precision LLC is solely responsible for providing any maintenance, support, or warranty obligations for the App. Google has no responsibility to provide maintenance, support, or any warranty for the App.
• Refunds. Google manages billing and refund processing for Play Store subscription purchases under the Google Play Terms of Service. We may, at our discretion, ask Google on your behalf, but Google retains the final decision.

Age requirement

Pensory is intended for users 17 years and older. By using the App, you represent that you are at least 17, or that you have the consent of a parent or legal guardian. We do not knowingly collect data from anyone under 17.

Termination

These terms remain in effect while you use the App. You may end them at any time by uninstalling the App (note that uninstalling does not cancel an active subscription — see Cancellation). We may suspend or terminate your access if you materially breach these terms or use the App in a way that creates legal exposure for us or our users. The sections that by their nature should survive termination — for example, intellectual property, warranty disclaimers, limitations of liability, and these dispute provisions — will survive.

Changes to these terms

We may update these terms from time to time. When we do, we will update the Last updated date above and, when changes are material, surface a quiet in-app note. Your continued use of the App after the new terms take effect constitutes acceptance of the changes. The current version is always at www.pensory.app/terms.

Governing law

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. The exclusive venue for any dispute arising out of or relating to these terms or the App will be the state and federal courts located in Kent County, Delaware, and you consent to the personal jurisdiction of those courts. This clause does not override mandatory consumer-protection rights described in Mandatory consumer rights above, which may give consumers in their home jurisdiction the right to bring proceedings there.

If any provision of these terms is held to be unenforceable, the remaining provisions will remain in full force and effect.

Contact

Pensory is built by Workflow Precision LLC.

Mailing address: 1111B S Governors Ave # 50810, Dover, DE 19904, USA.

Questions about these terms: [email protected].

Privacy questions: [email protected].

© Workflow Precision LLC. All rights reserved.